Why Can’t I See an Offer?

If you’ve heard about an Offer but can’t find it in Hummingbirds, there are several reasons this can happen.

The main thing to know is that Offers are not always available to every Hummingbird in every location.

Offers are currently being released gradually as we continue expanding the program.

Because of this, some hummingbirds may have access to Offers before others.

Our goal is to ensure we have enough Offers, retailer coverage, and support resources in place before expanding availability to additional markets.

If Offers are not yet available in your area, rest assured we’re working to bring them to everyone as quickly as possible!

Hummingbirds uses your registered address and search radius to determine which Offers appear in your Discover Feed.

If there are no eligible retailers carrying a product within your selected search radius, that Offer may not appear for you.

Some Offers are only available at specific retailers.

Even if an Offer is active, it may not appear if there are no participating retailers carrying that product near your location.

Retail availability varies by product, retailer, and market.

Offers have a limited number of available redemptions.

Once all available redemptions have been claimed, the Offer becomes inactive and is no longer available.

Because Offer inventory is limited, an Offer may disappear after you’ve seen it or heard about it.

Offers are only available for a limited period of time.

Once an Offer reaches its expiration date, it will no longer appear as an active Offer within Hummingbirds.

This is one of the most common questions we receive.

A few reasons this may happen:

• Your friend may live in a different market

• Your friend may have a different search radius configured

• The Offer may be available at retailers near your friend but not near you

• Your friend may have access through an earlier rollout group

• The Offer may no longer be available in your area

Because Offers are location-based, it’s normal for two Hummingbirds to see different opportunities.

If you can’t find a specific Offer, we recommend:

• Confirming your address is correct

• Reviewing your search radius settings

• Checking your Discover Feed regularly

• Keeping an eye out for new Offers as we continue expanding availability

As Offers continues to grow, you’ll see more opportunities become available over time.