Can I Upload a New Receipt If I Bought the Wrong Product the First Time?

At this time, no.

During Beta, Offers does not currently support resetting a redemption or allowing a new receipt to be uploaded after a receipt has been manually reviewed and denied.

If you accidentally purchased the wrong product, submitted the wrong receipt, or realized after submission that there was a mistake, we aren't currently able to restart the redemption process or provide a new opportunity to upload a different receipt.

During Beta, an appeal is designed to review the information that was originally submitted—it is not a way to submit a new receipt or restart a redemption.

We know there are legitimate situations where someone may accidentally purchase the wrong product or upload the wrong receipt, and we understand that's frustrating.

We're actively exploring ways to support these situations in future versions of Offers.

While we can't make any promises or share a timeline just yet, adding additional flexibility for justified cases is something our team is evaluating as we continue improving the product.

Before purchasing, we recommend taking a moment to:

• Confirm the Offer is still active.

• Verify you're purchasing the exact product shown in the Offer, including the correct size, flavor, and variety.

• Confirm you're shopping at an Eligible Retailer.

• Make sure you're purchasing in-store and will receive a physical receipt.

A few extra moments before checking out can help ensure your redemption goes smoothly.

Thank you for your patience as we continue improving Offers during Beta. Your feedback helps us build a better experience for all Hummingbirds.