Why Is My Cash-Out Pending or Why Did It Fail?

If your cash-out is showing as Pending or your withdrawal couldn't be processed, don't worry. In most cases, the issue can be resolved by updating your payment information or account details.

A Pending cash-out means we're still attempting to process your payout.

A Pending status does not necessarily mean your cash-out has failed.

In some cases, additional verification or updates to your payment information may be required before your funds can be sent. If we need anything from you, our Support team will reach out with next steps.

Below are the most common reasons a cash-out may remain pending or fail.

For security reasons, the name associated with your debit card must match the name on your Hummingbirds account.

If they don't match, your cash-out may remain pending or be declined.

The billing address associated with your debit card should match the address on your Hummingbirds account.

If these don't match, your cash-out may remain pending or fail.

If you've recently moved or updated your payment information, be sure your Hummingbirds account reflects your current address.

A debit card may only be connected to one Hummingbirds account.

If the same debit card is already linked to another account, your cash-out may remain pending or fail until the issue is resolved.

For your security, payouts can only be sent to a supported debit card that belongs to the Hummingbirds account holder.

We aren't able to send payouts to a debit card belonging to a spouse, family member, friend, or another Hummingbirds user.

Each person may only have one Hummingbirds account.

Creating multiple accounts or attempting to redeem Offers across multiple accounts may cause payouts to remain pending, be declined, or your account to be placed under review.

Currently, Hummingbirds supports:

• Personal Visa or Mastercard debit cards issued by a bank or financial institution

• PayPal Debit

• Cash App Debit

At this time, we do not support:

• Debit cards that are not Visa or Mastercard (such as Discover or American Express)

• PayPal accounts

• Venmo accounts

• Cash App accounts

• Prepaid debit cards

• Reloadable gift cards

• Credit cards

• Game cards

• Whistle Cards (used for Campaign payouts)

• Bank account transfers

• Other digital wallets or payment platforms

If an unsupported payment method is connected, your withdrawal cannot be processed.

Before contacting Support, please confirm that:

• The name on your Hummingbirds account matches the name on your debit card.

• The billing address on your Hummingbirds account matches the billing address associated with your debit card.

• You're using a supported payment method.

• Your debit card isn't connected to another Hummingbirds account.

• You only have one Hummingbirds account.

If everything looks correct and your cash-out remains pending or ultimately fails, please contact the Hummingbirds Support team. We'll be happy to investigate and help you get your payout processed.