I'm selected for a campaign! Now what?

When you're selected for a campaign, you'll receive an automated email (or text if you opt in!) to "confirm" your spot within the platform. You'll have 48 hours to respond to either confirm or decline your spot. We encourage you to respond ASAP so we can keep moving the campaign along.

It's crucial to monitor your messages closely during this time. If you miss the initial deadline, check for any follow-up messages that might offer a second chance to confirm. Remember, prompt action is key to securing your place or allowing the opportunity to be offered to someone else if you can't participate.

For campaigns involving product selection, you'll be asked to choose between available options (such as selecting between different products like a scalp serum or scrub). Simply respond with your preference when prompted.

After your spot is confirmed, we'll make arrangements to send you the perk (when applicable) or get you any other information you need to have a great time experiencing the brand!

• Hotel Accommodations

  Some campaigns include complimentary hotel stays at designated partner hotels. The specific hotel details will be outlined in your campaign brief. Typically, this includes a one-night stay at a pre-selected hotel that is part of the campaign's partnership agreement.

• Meal Box Campaigns

  When participating in meal box campaigns, you typically receive two free meal boxes. After receiving your complimentary boxes, you'll need to manage your subscription. To cancel, log into your account and select the cancellation option, specifying when you want your subscription to end to avoid charges for future boxes.

• Mailed/Shipped Perks

  Please note that mailed/shipped perks are typically sent out within a few weeks of selection. If you haven't received your items after two weeks OR per the timeline outline in your confirmation email, please contact us at help@hummingbirds.com for assistance. IMPORTANT NOTE: Prior to expressing interest in a campaign where a perk will be mailed/shipped, please ensure the address on your Hummingbirds account is up to date. We will not be able to change your address once the final list of selected hummingbirds has been pulled.

  If you haven't received your campaign box but have upcoming content deadlines, contact the Hummingbirds HQ team directly at help@hummingbirds.com. They are actively working with brands to ensure boxes are distributed and may adjust posting deadlines to give creators sufficient time to complete their content. In the meantime, review your campaign brief and check the Knowledge Base for additional information.

  If you're concerned about potential shipping delays affecting your ability to participate in a campaign, check the campaign details for expected shipping and delivery dates. If there's a conflict, contact the Hummingbirds HQ team at help@hummingbirds.com immediately to assist. They may be able to offer alternatives or adjust deadlines. If a campaign deadline is extended, you'll be notified of the new posting dates and given additional time to complete your requirements.

• Digital Perks

  In some cases, such as for Visa gift card perks, you may receive them much quicker as there's no mailing service involved! These will be sent per the timeline outline in your confirmation email, please contact us at help@hummingbirds.com for assistance.

• Store Credit

  For campaigns that involve store credit, please note that the credit will only be available starting on the campaign's official start date. If you attempt to use your credit before this date, the store will not have it available. This is a common issue with promotional codes as well - they are only valid during the campaign period.

  Why might my promo code show as invalid?

  Promotional codes may appear invalid for several reasons:

  • The campaign has not yet officially started (for example, if a code is meant to activate on 3/17)

  • There might be specific date restrictions outlined in your campaign brief

  • You may have accidentally included extra spaces when entering the code

  Always check your campaign brief for exact details and timing of promotional offers. If you need to verify your credit or promo code is properly set up, contact our support team before attempting to use it.

Once your spot is confirmed, it's important to complete all required tasks by the given deadlines. If you're unable to fulfill the campaign requirements after confirming, contact the Hummingbirds HQ team at help@hummingbirds.com immediately. You may need to return any received compensation (such as gift cards) by following the instructions provided.

To prevent Hummingbirds emails from going to your promotions folder, check your email settings to ensure Hummingbirds emails (mail@hummingbirds.com and help@hummingbirds.com) are being delivered to your inbox. This will help you stay on top of important campaign notifications and deadlines. If you're expecting a promotional gift certificate or reward and can't find it, check your spam or junk folder and consider adding the sender's domain to your safe senders list.