Can I Track the Status of My Delivery for a Campaign?

Great question! Here’s how it works depending on the type of product delivery:

You should have received a tracking or order confirmation email directly from the brand or retailer when you placed your order. Be sure to check your inbox (and spam folder!) for any shipping updates.

In most cases, we don’t receive tracking information when the brand ships products directly. It can be complex for brands to pull and share tracking for every hummingbird, so we usually don’t have visibility.

That said, if your perk hasn’t arrived by the expected timeframe or if you’re concerned it’s missing, reach out to us at help@hummingbirds.com — we’re always happy to help track it down!

We want to make sure you get everything you need to complete your campaign comfortably!

If you’re not sure whether you were supposed to order the product or if the brand is shipping it to you, check your confirmation email or log in to the Hummingbirds platform here: https://app.thehummingbirds.co/users/sign_in and look at your campaign details!

Shipping Restrictions: If you encounter shipping restrictions for a campaign product, contact our support team immediately. We'll work directly with brand partners to find solutions or alternative shipping options.

Address Errors: If there's an address error, vouchers or products may be returned to sender. Our support team will work with the brand to correct the address and re-send your items.

Going Out of Town: If you'll be away during an expected delivery (especially for perishable items), contact us to help reschedule the delivery for when you return.

We want to make sure you get everything you need to complete your campaign comfortably!