Metrics Displaying Incorrectly? Here’s What To Do

This is an issue we’re currently working through, as it appears to be tied to Meta’s integration. While we don’t yet have a timeline for a permanent fix, here’s what you should know:

• 🚫 It’s not impacting your overall performance

• ✅ Brands are aware of the issue

• 📝 We’re manually collecting your metrics and sharing them directly with brands

Most of the time, metrics just need a little extra time to update, so usually no action is needed.

If your metrics are showing as 0 across the board, try these quick fixes:

1. Disconnect and reconnect your Instagram account to the Hummingbirds platform

2. Check back in a few hours to see if the metrics have updated

3. Still showing as 0? Reach out to us at help@hummingbirds.com and we’ll take it from there