How Long Does It Take for Hummingbird Support to Get Back to Me?

Need help? We're here for you!

Monday – Friday
8:00 AM – 4:00 PM Central Time

If you contact us outside of these hours, we'll respond as soon as possible once our team is back online.

We are closed the following holidays: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day

Response times vary depending on what you need help with.

If your question is related to Campaigns, our goal is to respond to all inquiries within 1 business day.

Campaign questions may include topics such as:

• Expressing Interest

• Campaign selection

• Campaign requirements

• Perks

• Posting content

• Campaign submissions

If your question is related to Offers, our goal is to respond within 3 business days.

Offers is currently in Beta, and we're experiencing a high volume of questions as we continue expanding and improving the product. We appreciate your patience while our team works through inquiries as quickly as possible.

Offers questions may include topics such as:

• Receipt uploads

• Receipt reviews or appeals

• Cash back

• Wallets and payouts

• Nests

• Commissions

• Offer availability

Many of the most common questions about both Campaigns and Offers are answered in our Help Center, including step-by-step instructions and troubleshooting guides.

For quick help without the wait, try our AI chatbot - it’s great for instant answers and common questions. Click HERE or head to the Help tab in the app.