How Can I Reach the Hummingbirds HQ Team?

We’re always here to help! Depending on your question, there are a few ways to get support — and we recommend starting with our Chatbot for the fastest response.

Our Hummingbirds Chatbot is available 24/7 and can instantly help with:

• Extensions on campaign deadlines (before the deadline)

• Trouble finding a product in-store

• New Bird questions (getting started, setting up your profile, etc.)

• Gift card delivery dates + how to use them

• General campaign and community questions

• Connection or upload troubleshooting

• And more!

The chatbot walks you through the same trusted instructions our team uses — so it’s often the quickest path to a fix or answer.

If your question is unique or the chatbot doesn’t solve it, we’re always happy to help directly!

• Email: help@hummingbirds.com

• Text: 833-662-3579

Please note: this number is text-only — we’re not able to take calls.

If tech troubleshooting requires a deeper walkthrough, we may schedule a Zoom call to walk through things together. (The steps we’ll cover are the same ones our chatbot provides.)

Our team is available during regular business hours - but feel free to reach out at anytime. Our regular hours are:

Monday–Thursday, 8 AM-5 PM CST

Friday, 8 AM–5 PM CST

We will reply within 1 business day.

Closed: New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

For the fastest help, try the Chatbot first — and if your issue needs a personal touch, our team will take it from there!